In short
- We do not offer refunds. This applies to credits you have bought, used or not, and to every monthly plan, including a month you have only partly used.
- Buying credits starts no subscription: there is nothing to cancel, and you are not charged again.
- A monthly plan bought before 1 November 2026 can be cancelled at any time under Manage billing on your account page. You keep it until the end of the month you have paid for, and you are not charged again.
- The Free plan costs nothing, so there is nothing to cancel.
1. No refunds
Muvomi does not give refunds. This applies to every payment: credits you have bought, used or not, and a monthly plan's month, including the part of it you did not use.
Please try the Free plan first. It gives you credits every month, so you can see how the studio works before you buy credits.
2. How to cancel a monthly plan
Buying credits starts no subscription, so there is nothing to cancel. If you have a monthly plan bought before 1 November 2026, you can cancel it at any time, and it takes a minute. Sign in to the studio, open your account page, choose Manage billing and cancel your plan there. You do not need to write to us or give a reason.
- When you cancel, you keep your plan, its credits and the removal of the watermark until the end of the month you have paid for.
- After that month, your account moves to the Free plan, and you are not charged again.
- Your work, and credits you bought, stay with your account when you move to the Free plan.
Prices are on the pricing page.
3. Renewal and billing
- Credits are paid for once, in advance, through our payment processor.
- A monthly plan bought before renews automatically each month until you cancel it. Cancel before your renewal date to avoid the next month's charge. A charge that has already been made covers the month it was made for, and is not refunded.
- Any tax that applies where you live may be added at checkout.
- If a monthly plan's payment fails, your account moves to the Free plan straight away and the rest of that month's plan credits end with it.
The studio always shows a price before work starts, and we tell you before a change to the price of a monthly plan applies to your subscription, so you can cancel before then.
4. Customers around the world
This policy applies to everyone, wherever you live. Prices are in US dollars, or in rupees in India; your bank or card issuer may convert them to your own currency and may charge a fee. Taxes that apply where you live, such as VAT, GST or sales tax, may be added at checkout.
This policy does not take away any right to a refund or to cancel that the law where you live gives you and that cannot be waived by an agreement.
5. Credits
Credits are not money and cannot be exchanged for money. The Free plan's credits, and a monthly plan's, end when their month ends; credits you bought do not expire. All credits end when an account is closed.
6. Questions about a charge
If you see a charge you do not recognise, or you cannot cancel under Manage billing, write to support@muvomi.com from the email address of your account. Tell us the date and the amount, and we will look into it and reply.
You can also use our contact page or look in the Help Center.
7. Closing your account
If you have a monthly plan, cancel it first, so that you are not charged again, then write to support@muvomi.com and we will delete your account and its data as our Privacy Policy describes. Unused credits, bought ones too, end when an account is closed.
8. More information
This policy is part of our Terms and Conditions, which set out credits, billing and your account in full.
Cancelling and credits are also covered in the Terms and Conditions. Every policy is listed on the Legal page.