In short
- Every connection to Muvomi is encrypted, and your files are kept in private storage that only your account can reach.
- Each account can read only its own records. Passwords are kept in a scrambled form that nobody at Muvomi can read.
- We never see your card number: payments go through our payment processor's own checkout.
- We do not sell your data, show advertising or use your work to train AI models.
- To report a security problem, write to support@muvomi.com.
1. Your account
Your account is protected by your password and our sign-in service. The password is kept by the sign-in service in a scrambled (hashed) form that nobody at Muvomi can read. If you sign in with an account you hold with another service, we never see the password you use there.
When you sign in, the sign-in service records the time, the network address and the browser, to keep accounts safe.
2. Your data and your files
- Every connection to Muvomi is encrypted.
- Your files are kept in private storage that only your account can reach.
- The database lets each account read only its own records.
- Our servers keep short technical records, such as errors, only as long as they are useful for running the service.
What we keep, why, and for how long is set out in our Privacy Policy.
3. AI work and your privacy
Muvomi's tools are built on AI models that specialist providers run. When you start a piece of work, what that work needs is sent to the provider that does it, and the result comes back to your workspace. Nothing is sent to an AI provider while you are only typing or looking.
- We do not use your work, your uploads or your prompts to train AI models.
- AI Dubbing sends only the sound of your video, never its picture, and the dubbing provider's copy is deleted once the dubbed sound is stored with us.
- Audio cleanup and exports run on our own servers and send nothing to an AI provider.
4. Payments
Card payments go through our payment processor's hosted checkout. Your card details go to the payment processor directly: Muvomi never receives or stores your card number. We keep a customer number and what was paid for (for a monthly plan bought before, its subscription number and billing dates).
5. Where data is processed
Muvomi runs on cloud services in several regions of the world, and the services it uses are in many countries, so your data may be processed outside the country you live in. We handle it as our Privacy Policy says wherever it is processed.
6. Control and deletion
You can download your files and exports at any time, archive items, remove videos, dubs and fonts, disconnect connected apps from your account page and sign out whenever you like.
To delete your account and everything stored with it, write to support@muvomi.com from the email address of the account.
8. Reporting a security problem
If you think you have found a weakness in Muvomi, or you think someone else has used your account, write to support@muvomi.com. Describe what you found and how to see it, and please do not access other people's data or disrupt the service while you look. We will read it and write back.
No system is perfectly secure. Use a strong password that you use nowhere else.
You can also reach us from our contact page. The Terms and Conditions and Help Center cover everything else.